Marshalsys manages your server environment and backup effectively to maintain performance at optimum levels. Our server management offerings ensure that server parameters and operating systems are administered and tuned well.
Our deliverables include:
- Enterprise Network management
- Operating System administration – Windows NT 4.0, Windows 2000 & Windows 2003
- Performance monitoring of servers (monitoring CPU, disk space, memory utilization) and fine-tuning
- Securities & privileges management
- Login Script management & auditing
- Process management & Thread management
- Regular backup scheduling
- Anti-virus management: Planning/ upgrading/ implementation/ regular scanning and upgrading of the anti-virus software.
- Desktop & User management
- Help Desk support for back-end escalation
- Profile management
Desktop Management
Marshalsys Desktop Management services provide quick deployment, standardization and maintenance of desktops across your organization, resulting in cost and time savings, better manageability and increased productivity.
- Desktop computer configurations
- Standard office application management and support
- Personal computer maintenance through dedicated resources
- IT Help Desk
- single point of contact for problems and service enhancements
- Standardization of applications
- Periodic update of patches & service packs
- Anti-virus management
- Periodic audit of IT asset
IT Help Desk
Marshalsys help desk services help you with first-level IT support, offering a single point of contact for all support service requirements and enabling effective ‘on call’ solutions that drastically reduce problem resolution time. This ensures high uptime of basic user systems and improves productivity. We offer professionally managed help desk services in ongoing management and maintenance of IT infrastructure and applications, enabling you to focus your valuable IT resources on high-value added competencies. Our Managed IT Help Desk services cover Singapore and are usually customized for each client.
Package 50
- 50 Hours of On-site network (IT) support.
- Unlimited free telephone support through out the Day (9 am – 6.00 pm Mon – Fri)
- Includes network test and troubleshooting service.
- Transferable – We do not bound you for one year if you have balance Hours left in the first year, the remaining hours can be transferred and used in the next year
- Anti-Virus Updating and fine tuning. (provided Anti-Virus Software available)
- Back up of crucial data. (provided backup device available)
- Service includes: all travel, on-site technician time.
- Flexible response and fix times (2, 4, 8 hour response and fix)
- Network trained field service engineers backed up by product specialists
- Single source multi-vendor network support.
- Single source mixed technology support (security, content, converged networks )
Package U
- Unlimited Hours of On-site network (IT) support.
- Unlimited free telephone support through out the Day(9 am – 6.00 pm Mon – Fri)
- Includes network test and troubleshooting service.
- Anti-Virus Updating and fine tuning.(provided Anti-Virus Software available)
- Back up of crucial data.(provided backup device available)
- Service includes: all travel, on-site technician time.
- Flexible response and fix times (2, 4, 8 hour response and fix)
- Network trained field service engineers backed up by product specialists
- Single source multi-vendor network support.
- Single source mixed technology support (security, content, converged networks)